Politique de remboursement
Last updated: Jan/10/2026
At CharmsDIY, we want you to feel confident when shopping with us. Please review our return and refund policy carefully before placing an order.
Return Window
We accept return requests within 30 days of delivery.
Returns requested after 30 days from the delivery date will not be accepted.
Eligibility for Returns
To be eligible for a return:
Items must be unused, unworn, and in their original condition
Items must be returned with original packaging
Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet the above conditions.
Return Shipping Cost
For returns that are not related to quality issues, customers are responsible for the return shipping cost.
The original shipping fee is non-refundable.
To ensure your return arrives safely, we kindly recommend using a trackable shipping service. This helps both you and us confirm the delivery of the returned item.
If a return package is lost during transit, please contact the shipping carrier directly for assistance. We will do our best to support you with any information needed.
Final Sale Items
Items marked as Final Sale are generally not eligible for return or refund.
Final Sale items may include:
Products from specific collections clearly labeled as Final Sale
Limited-time promotional or clearance items
However, if a Final Sale item arrives damaged, defective, or incorrect, please contact us within the specified return window. We will review the case and provide an appropriate solution.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Provide:
Your order number
Clear photos or videos showing the issue
Once verified, we will offer a replacement or refund as appropriate.
Refund Process
Approved refunds will be issued to the original payment method
Refund processing time: 5–10 business days after the returned item is received and inspected
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement
How to Request a Return
To initiate a return, please contact us at:
support@charmsdiy.com
Include:
Order number
Reason for return
Photos (if applicable)
We will respond within 48 business hours with return instructions.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order.
Policy Updates
This policy applies only to orders placed after the return rules were enabled or last updated in our system.
We reserve the right to update this policy at any time.
Contact Information
For any questions regarding returns or refunds, please contact:
Email: support@charmsdiy.com
Business Hours: Monday–Friday, response within 48 hours