Politique d’expédition
Shipping Information
At CharmsDIY, we are committed to processing and shipping orders as efficiently and transparently as possible. Please review the details below before placing your order.
Shipping Fees & Free Shipping
Shipping fees are calculated at checkout based on your destination and selected shipping method.
Free shipping may be available for eligible orders and will be clearly displayed during checkout if applicable.
Any applicable shipping promotions or free shipping thresholds are shown on the checkout page.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
Once your order is shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Time
Estimated delivery times vary by destination:
United States & Canada: 7–15 business days
Europe & United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Other International Destinations: 10–20 business days
Possible Shipping Delays
In certain circumstances, delivery may take longer than expected due to factors beyond our control, including but not limited to:
Customs inspections or clearance delays
Peak seasons or holidays
Weather conditions
Public health events or transportation disruptions
We appreciate your patience in such situations and will do our best to assist if delays occur.
Shipping Origin
Orders are shipped from our fulfillment facility located in Hong Kong.
All shipments are handled by reliable international logistics partners to ensure secure and traceable delivery.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
CharmsDIY is not responsible for delays caused by customs clearance processes.
Incorrect Address & Delivery Issues
Please ensure your shipping address is complete and accurate at checkout.
CharmsDIY is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
If you experience any delivery issues, please contact us and we will assist you as soon as possible.
Contact Us
For shipping-related questions or concerns, please contact us at:
📧 Email: charmsdiyshop@gmail.com
📞 Phone: (213) 562-2846
⏱ Response Time: We typically respond within 48 business hours on working days.